Privacy Policy
Vitamin Alerts is operated by USA Medical. This policy explains what information we collect, how we use it, and the choices you have when using the web and mobile app.
Information We Collect
- Account details such as name, email address, phone number, and timezone.
- Social sign-in details when you use Apple or Google sign-in, such as provider account identifier, verified email address, and name if shared.
- Wellness goals you choose during setup, such as sleep, energy, immune support, or recovery.
- Vitamin routine data, including USA Medical products, custom supplements, dosage labels, schedules, reminder channels, and reminder notes.
- Restock estimate data, including servings per container, approximate servings remaining, servings per day, restock thresholds, and reorder links shown in the app.
- Verification and security data, including login attempts, multi-factor authentication setup, and password reset events.
- Notification data, including web push subscriptions, Expo push tokens, device platform, delivery status, and retry metadata.
- Operational data such as request logs, timestamps, API schema version, error logs, and diagnostic metrics.
How We Use Information
- To create and secure your account.
- To show your vitamin routine across devices.
- To personalize setup, summarize your routine, and estimate when your supplement supply may run low.
- To send vitamin reminders by email, SMS, web push, or native push when you enable those channels.
- To verify contact methods, support password resets, and protect against abuse.
- To monitor reliability, troubleshoot bugs, improve the service, and comply with legal obligations.
Service Providers
We use service providers to operate the app, including cloud hosting, database hosting, email delivery, SMS delivery, web push, mobile push, Apple sign-in, Google sign-in, logs, metrics, and crash reporting if enabled. These providers process information only as needed to deliver the service.
No Sale of Personal Information
We do not sell personal information. We do not use wellness goal, vitamin routine, reminder, or restock data for third-party advertising or cross-app tracking.
Your Choices
- You can update your profile and reminder settings in the app.
- You can disable notification channels or remove registered devices.
- You can postpone onboarding or update your routine and restock inputs.
- You can delete your account in the signed-in mobile app.
- You can request account deletion at Account Deletion if you cannot access the app.
- You can request data export by contacting support.
Data Retention
We keep account, wellness goal, routine, reminder, and restock information while your account is active. We may retain security, audit, and backup records for a limited period when needed for safety, legal, or operational reasons.
Security
We use access controls, encrypted transport, password hashing, audit logs, and provider-specific security controls to protect the service. No internet service can be guaranteed to be completely secure.
Health Information
Vitamin Alerts helps track supplement routines, reminder timing, and approximate restock needs. It is not a medical device, does not provide medical advice, and is not a substitute for a clinician, pharmacist, or emergency care.
Children
The service is not intended for children under 13. If you believe a child provided personal information, contact us so we can review and delete it when appropriate.
Contact
For privacy requests or support, email support@usamedical.com.